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Description
CORE RESPONSIBILITIES AND TASKS
POSITION SUMMARY
Provides a variety of customer service, support, and technical guidance to internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships.
ESSENTIAL JOB FUNCTIONS:
Receives customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, resolves questions and complaints within span of control.
Works to ensure all orders received are entered into the ERP by order cut-off time.
Can handle basic level of complexity in orders (Domestic)
Can follow and request amendments of work instructions
Positive influence on the team and being responsible to arrange backup in case of holiday leave.
Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
Identifies customer issues that need to be escalated to management in a timely fashion.
Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
Builds relationships with internal departments to ensure best service to end customer is achieved.
Performs other duties as assigned.
POSITION REQUIREMENTS
FORMAL EDUCATION:
1-2 years of progressive customer service experience.
High school graduate or equivalent education and experience.
TECHNICAL/SKILL REQUIREMENTS:
Providing customer service;
Resolving customer problems and concerns;
Developing correspondence and communications;
Working with other departments and divisions;
Applying department policies and procedures;
PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel,PowerPoint, Outlook); and other applications as required.
Communicating with co-workers to provide and receive direction.
WELCOME TO SHERWIN-WILLIAMS
Sherwin-Williams is the largest paints and coatings company in the world. With $18 billion in sales, more than 4,100 stores, and 140 manufacturing and distribution centers worldwide. Our 60,000 employees across the globe are diverse, innovative and passionate. With a variety of rewarding and challenging opportunities, Sherwin-Williams is a great place to launch and grow a career. Find yours and join us today.
At Sherwin-Williams, we're proud of the company we keep — our family of loyal employees. To learn about our company and our culture go to Sherwin.com/careers.
**Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies**
Basic Qualification:
Please note you will need the existing right to work in the country you apply for. Sherwin-Williams is unable to sponsor work permits or visas.
Equal Opportunity
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other consideration prohibited by law.
